South African Casinos are Relying on Digital Technology to Provide Customers with an Enhanced Service


Across South Africa casinos are investing into digital technology in an attempt to update their gaming and non gaming offerings in order to provide customers with an enhanced customer service. Casinos have been focusing on improving Wi-Fi hotspots so that customers are able to download the respective casino apps and use it to order drinks and food that then gets delivered to their playing table. If a customer does not have a smartphone, then they are able to use a tablet on request and use it to access their apps.

Security has always been an issue for casinos and South African casinos are investing into the new digital facial recognition cameras so that they can maintain quality surveillance all the time. These cameras have a higher clarity and casinos can run pictures of any suspicious individuals through a database of known offenders.

Slot machine software doesn’t have to be constantly replaced anymore as slot machine technology now allows the machines to be configured in such a way that these upgrades happen automatically and casino officials can use the slot machines to offer poker one day and blackjack the next.

Casinos in South Africa are also setting up smartphone charging stations. Some of these stations have a small locker for security so customers can charge their phones securely whilst they are playing.

It has been reported by the PwC that from the 40 licensed casinos in South Africa, 38 of them are investing into digital technology upgrades.

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